Providing you are covered by a Support agreement, you can get support at the following places.
All our products come with comprehensive User and Administration Guides. Please have a look at those before contacting us.
Please note that all technical support calls will initially need to be placed on-line. If needed this can then be escalated by our support staff to a phone call.
For generic SharePoint questions, unrelated to our products, please use sharepoint.stackexchange.com, an excellent and completely free resource.
Officially we respond to non-emergency calls within 1 business day, but you will find that most of the time we respond within the hour, even outside of our regular support hours.
Promises from a company to provide fast, accurate, and friendly support are easy to come by - actually finding it isn't. That's why we encourage our users to review our products and support in independent public forums, so you don't have to rely on our promises; you can see what actual user experiences have been like. For an example, please see what users of the Microsoft App Store and TrustPilot are saying about us.