Accepted Payment Methods

What payment types do you support?

As most of our customers are businesses, we offer a number of different payment types.

  • On-line: A traditional on-line credit card payment that is carried out as part of the checkout process.
  • Purchase Order: Pay via electronic (wire) transfer or ACH.

 
What credit and debit cards do you support?

We currently support the following cards.

  • VISA credit and debit cards.
  • Mastercard credit and debit cards.
  • American Express.
     

Can I pay via debit or credit card??

The easiest way to pay for your order is to select 'On-line via Credit Card' during the check-out process. You will be asked for your card details and the payment is carried out in real-time after which you can access your license key immediately.

Note that we do not store your card information, encrypted or otherwise, on our servers. We use Stripe, one of the most renowned payment processors in the world.
 

Can I pay via the US ACH System?

We are happy to accept payments via ACH (Automated Clearing House).

In order to carry out this kind of payment, please select 'Purchase Order' during the check-out process. For more details about Purchase Orders see the section below.

After receiving your order confirmation via email, please instruct your bank to make payment using the following details:

  • Bank Name: Citibank New York
  • Recipient: Muhimbi Ltd
  • ABA Routing Number: 031100209
  • Account Number: 77722190813216970
  • Account Type: Business
  • Bank Address: 111 Wall Street, New York, NY 10043, USA
  • Use your order number as the reference number.
  • Currency: US$ (Please double check the correct currency is used)

 
I would like to pay by check (cheque), how does that work?

Muhimbi is based in the UK, we do not accept checks.
  

I would like to pay via bank / wire transfer, how does that work?

We accept wire transfer / chaps / telegraphic transfer / SWIFT payments.

In order to carry out this kind of payment, please select 'Purchase Order' during the check-out process. For more details about Purchase Orders see the section below.

After receiving your order confirmation via email, please instruct your bank to make payment using the following details:

  • Recipient: Muhimbi Ltd
  • IBAN: GB96 BUKB 20740944431599
  • Swift: BUKBGB22
  • Use your order number as the reference number.
  • Currency: US$ (Please double check the correct currency is used)

If you have a UK based bank account, you can also pay us in Sterling via a regular bank transfer. Please Contact Us for details.
 

Can I pay using a Purchase Order?

If you would like to pay for your order via electronic bank transfer or ACH, please select 'Purchase Order' (what is a PO?) during the checkout process and fill-out your Purchase Order number and name (This information is for your own internal use, feel free to enter 'n.a.', it is for your records and not used by us). For step-by-step details about how to place an order on the website see this Knowledge Base Article.

There is no need to send us a copy of your actual Purchase Order document, but if it is part of your process feel to email it to sales@muhimbi.com or fax it to the number on the Contact Us page. 

Your email-based order confirmation contains your invoice. Please pass it to your payment department. You will not receive a separate invoice by mail.

You can pay via electronic bank transfer or ACH. Once your payment has cleared you will receive an email notification after which you can download your license key immediately.

We allow customers to purchase our products and services by Purchase Order without advance credit approval. The license will be issued automatically upon receipt of payment. 

If your organisation requires Muhimbi to fill out forms or paperwork, accept terms and conditions or payment terms beyond 7 days then - in order to prevent delays - we recommend purchasing via one of your preferred software partners. We are happy to work with any software partner and frequently take orders from the likes of SHI, Insight, Comparex, SoftwareOne and CDW.
 

Do you accept payments via PayPal?

We do not accept payment via PayPal.
  

Do you accept any currencies other than US$?

Although Muhimbi is located in the United Kingdom, all our prices are in US$ due to the global nature of our business. Therefore, we do not accept payments in currencies other than US$.

However, if you have a UK based bank account then you can perform a BACS bank transfers Sterling. Please Contact Us for details.
 

Will I need to pay VAT / TAX on purchases?

Muhimbi is required by law to charge VAT to all UK customers as well as EU customers who have not specified a valid VAT / TAX number in their profile. EU Customers with a valid VAT number and customers outside the EU do not need to pay VAT.

Therefore, if you are located in the EU, please enter your VAT number on the My Account page. The system will determine automatically if the provided number is valid. 

When entering your VAT / TAX number, please do not specify the country specific prefix. However, do make sure the country field is filled out correctly before saving your details, otherwise the VAT / TAX field will not be saved.
 

What is Muhimbi's VAT number?

Our VAT number is GB940998478.

 

Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.