What payment types do you support?
As most of our customers are businesses we offer a number of different payment types.
- On-line: A traditional on-line credit card payment that is carried out as part of the checkout process.
- Off-line: A phone or fax based credit card payment.
- Purchase Order: Pay via cheque, wire transfer or any other means.
Click on the links for additional details about each payment type.
What credit and debit cards do you support?
We currently support the following cards.
- VISA Credit Card
- VISA DELTA Debit Card
- VISA Electron
- MasterCard Credit Card
- MasterCard Debit Card
- MasterCard Pre-Pay Card
- Maestro Debit Card
We may add support for additional cards over time depending on customer feedback.
The easiest way to pay for your order is to select 'On-line via Credit Card' during the check-out process. You will be asked for your credit card details and the payment is carried out in real-time after which you can download your license key immediately.
Note that we do not store any of your credit card information, encrypted or otherwise, on our servers. We use SagePay (formerly Protx), one of the most renowned payment processors in the United Kingdom, to deal with your payments.
If you rather not give out your credit card details over the internet then please select 'Off-line via Credit Card' during the check-out process. After receiving your order confirmation email please call us on the telephone number listed on the Contact Us page. We will take your credit card details and enter them in our payment processing terminal.
Once your payment has been accepted you will receive an additional email after which you can download your license key immediately.
If you prefer you can also fax a letter with your credit card details (Name, Credit Card number, Start Date, End Date and security code) to the fax number on the Contact Us page.
Note that we do not store any of your credit card information, encrypted or otherwise, on our servers.
We do accept cheques, but please note that depending on the amount and issuing bank it may take between 8 days and 8 weeks to clear.
In order to pay by cheque, please select 'Purchase Order' during the check-out process. For more details about Purchase Orders see the section below.
After receiving your order confirmation via email please fill out your cheque as follows:
- Enter the amount in US$.
- Make your cheque payable to 'Muhimbi ltd'.
- Use your order number as the reference number.
- Sign it.
Once filled out please mail the cheque to the address listed in the Contact Us section. Please make sure to include the country, 'United Kingdom', or the cheque will not arrive.
Once your cheque has cleared, note that this may take 8 weeks, you will receive an email notification after which you can download your license key immediately.
If you have a UK based bank account then we may be able to accept a cheque in Sterling. Please see below for details.
We accept wire transfer / chaps / telegraphic transfer / SWIFT payments.
In order to carry out this kind of payment please select 'Purchase Order' during the check-out process. For more details about Purchase Orders see the section below.
After receiving your order confirmation via email please instruct your bank to make a payment using the following routing details:
- Transfer in US$.
- Muhimbi Ltd
- IBAN: GB96 BUKB 20740944431599
- Swift: BUKBGB22
- Use your order number as the reference number.
If you have a UK based bank account then you can also pay us in Sterling via a regular bank transfer. Please see below for details.
If you would like to pay for your order via a cheque or bank transfer then please select 'Purchase Order' (what is a PO?) during the checkout process and fill-out your Purchase Order number and name (The name can be your own description, it is for your records and not used by us). For step-by-step details about how to place an order on the website see this Knowledge Base Article.
Your email based order confirmation contains your invoice. Please pass it to your payment department. You will not receive a separate invoice by mail.
We allow any customers to purchase our products by Purchase Order without advance credit approval.
If your organisation requires Muhimbi to fill out forms or paperwork, accept terms and conditions or payment terms beyond 7 days then - in order to prevent delays - we recommend purchasing via one of your preferred software partners. We are happy to work with any software partner and frequently take orders from the likes of SHI, Insight, Comparex, SoftwareOne and CDW.
We do not accept payment via PayPal.
Even though Muhimbi is located in the United Kingdom, all our prices are in US$ due to the global nature of our business. Therefore we do not accept payments in currencies other than US$.
However, if you have a UK based bank account then you can perform bank transfers or cheque payments in Sterling. Please Contact Us for details.
Will I need to pay VAT / TAX on purchases?
As outlined in HMRC VAT Notice 741 (sections 15, 17 and 18) Muhimbi is required by law to charge VAT to all UK customers as well as EU customers who have not specified a valid VAT / TAX number in their profile. EU Customers with a valid VAT number and customers outside the EU do not need to pay VAT.
Therefore, if you are located in the EU, please enter your VAT number on the My Account page. The system will determine automatically if the provided number is valid. You should be able to claim this back on your tax return.
When entering your VAT / TAX number, please do not specify the country specific prefix. However, do make sure the country field is filled out correctly before saving your details, otherwise the VAT / TAX field will not be saved.
What is Muhimbi's VAT number?
Our VAT number is GB940998478.