The license key can be downloaded by the person who placed the order. A link to the relevant section of the website is located in your confirmation e-mail.
The steps are as follows:
- Navigate to the Orders Screen. (you may be asked to log-in first)
- Click on 'Get License Key' behind the relevant order.
- Click on the 'Download' link.
- After downloading the license key you can forward it to someone else by attaching it to an email.
License keys cannot be re-assigned to different accounts. If you are not the person who placed the order then please contact the person who did, or ask them for their login credentials. If the password is not known then it can be requested using the 'Forgotten password' link on the Sign-in page.
Once the license has been downloaded please install it as per the product's Administration Guide. Please note that in case of the PDF Converter for SharePoint the license needs to be installed in two places, so follow the instructions in section 2.2.4 of the PDF Converter Administration Guide closely.
If you require assistance, either with accessing the license key or installing it, then please contact our friendly support desk, we are here to help.